Following widespread reports of crashes and instability in Intel’s 13th and 14th generation chips, the company has said that the issues are due to software bugs rather than design flaws.
Intel has faced criticism for continuing issues with its 13th and 14th generation processors, which some have concluded are due to critical design flaws, over-throttling of the chips, or other problems. In a forum post, an employee said the company had identified the cause, blaming a microcode algorithm that was causing the chips to operate at the wrong voltage.
Based on thorough analysis of Intel Core 13/14th generation desktop processors that were returned due to instability issues, it has been determined that an elevated operating voltage is causing instability issues on some 13/14th generation desktop processors. Analysis of the returned processors has confirmed that the elevated operating voltage is caused by a microcode algorithm that sends incorrect voltage requests to the processor.
The company plans to address the issue with a microcode patch.
Intel has provided a microcode patch that addresses the root cause of high voltage exposure and continues to validate the patch to ensure that the instability scenarios reported to Intel for Core 13th and 14th Gen desktop processors are addressed. Intel is currently targeting to release the patch to partners in mid-August following full validation.
Intel is working with customers to resolve this issue and urges customers currently experiencing instability issues with Intel Core 13th Gen/14th Gen Desktop Processors to continue contacting Intel Customer Support for further assistance.
This announcement is good news for Intel customers.
